Inquiries & Complaints

Inquiries

Members of the public with general policing inquiries are welcome to attend the Police Commission meeting to share their concern with the Commission.

For example: You have noticed increased crime in your area and would like to ensure the Commission is aware. 

Members of the public with serious concerns about officer conduct or police policies cannot be heard at the LPC meeting. This preserves public confidence in the complaint process by ensuring investigations are conducted independently and free from undue influence.

If you need to contact Lethbridge Police Service directly about a policing concern:
Phone: 403-327-2210 or attend the police station in person.

Complaints

Click Here to File a Complaint or Check Complaint Status with the PRC

The Police Review Commission (PRC) is an independent civilian agency responsible for investigating serious incidents, criminal allegations, and public complaints involving police in Alberta.

Contact the PRC if you wish to:

  • File a complaint;
  • Check the status of a complaint; or
  • Ask questions about the complaint process.

Complaints may relate to:

  • Serious incidents or allegations;
  • Criminal or statutory offences;
  • Non-criminal misconduct;
  • Job performance; or
  • Police policies.

If your complaint covers more than one level, or if you are unsure which level your complaint would be categorized at, begin by contacting the PRC at  https://www.albertaprc.ca/.

The Commission’s Role in Complaint Oversight

The Commission does not investigate complaints. However, it oversees the complaint process by:

  • Receiving monthly complaint summaries;
  • Receiving reports from its Public Complaint Director (PCD); and
  • Approving time extensions for complaints made before December 1, 2025.

Complaints made before December 1, 2025, as well as job performance and policy complaints, continue to be investigated by the Lethbridge Police Service. For information regarding a complaint made prior to Dec 1, 2025, contact LPS at 403-327-2210.

Complaint Delays & Questions

The Commission cannot expedite investigations conducted by the PRC.

The PRC makes reasonable efforts to complete investigations within 180 days of a complaint being categorized. There is no legislated timeline for how long the PRC may take to categorize a complaint after it is received. Some complaints take longer to investigate or categorize due to complexity or other circumstances.

If you have questions regarding the timeline or the status of a complaint, please check the status online https://www.albertaprc.ca/ or contact the PRC directly at 1-800-644-0306.

If the answer to your question has not been found on this page and you would like to speak with our Public Complaint Director or Executive Director about an inquiry or the complaint process, please fill out the contact form.